Dust Bags

We’re delighted to introduce Dust Bags to our collection. We often get asked what’s the best way to store our caps and hats, which we always advise, our products should be stored in cool, dry, airy conditions and not exposed to direct sunlight. Some people prefer to hang their caps while others lay them flat- either way works.

Our new dust bags will ensure to protect your favourite caps or hats from dust, regardless your preferred storage method- put your hat or cap inside the bag and put on a shelf or hang the bag on a hook.

Shipping

Every piece is handmade, so allow 5–15 working days for production before dispatch. Delivery times below count from dispatch.

Free worldwide shipping on orders over €135.

Ireland: UPS Standard, 1–3 working days. Free on orders over €55.
UK: Royal Mail, 2–3 working days, €9.00
Europe: UPS Standard, 3–7 working days, €13.95
USA: UPS Priority, 2–5 working days, €12.95
Canada: UPS Priority, 2–10 working days, €16.95
Rest of world: UPS Priority, 5–15 working days, €29.95
Delivery times are estimates and can vary with location and customs. Orders to the UK, EU, Canada and USA are Delivered Duty Paid, so the price you pay is the final price. For the rest of the world, duties and taxes are your responsibility, and the courier invoices you after dispatch. Questions: info@hannahats.com

Exchanges and returns

You can return or exchange items within 30 days of receiving them (Europe, USA and Canada). Items must be unworn, in original condition, with all tags and labels attached. Regular-priced items can be returned or exchanged. Sale items are exchange only. Custom-made items (size or colour) can't be returned or exchanged.

Return and exchange postage:

Ireland: free (An Post)
Europe: €16.00 (UPS)
USA and Canada: €24.95 (UPS)
Postage is at your cost unless the error was ours. The item stays your responsibility until it reaches the workshop, so keep your proof of postage.

To start, email info@hannahats.com with the item and your reason. We'll send a payment link for the postage charge, then a returns label within 24 hours. Print the label and the three invoices, and attach the invoices to the outside of the box to avoid duties and taxes. Returns without the Returns Form may not be processed.

Approved returns are refunded to your original payment method, minus the original shipping cost. UK, Northern Ireland and rest-of-world customers should email info@hannahats.com for a tailored policy.

Hannah Hats of Donegal Ltd, Tirconaill Street, Donegal Town, Co. Donegal, F94 P028 · 00353 74 97 21084