Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or company swing tag attached.

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to the manufacturer, Hanna Hats of Donegal Ltd, Tirconaill Street, Donegal Town, Co.Donegal, Ireland, F94P028.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection for your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The original cost of shipping will not be included in your refund.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hannahats.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We replace items if they are defective, damaged or the customer has ordered the wrong size.

If you need to exchange your product , Please return your item to: Hanna Hats of Donegal Ltd, Tirconaill Street, Donegal Town, Co. Donegal Ireland, F94P028.

Please include the following information with your return item, the Product Code, Tweed, Size, Name and Return Address for your exchange.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. This cost is non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

N.B. Please note : Items begin returned must be declared as Faulty goods, Returned goods or unwanted gift.