Shipping
Every piece is handmade, so allow 5–15 working days for production before dispatch. Delivery times below count from dispatch.
Free worldwide shipping on orders over €135.
Ireland: UPS Standard, 1–3 working days. Free on orders over €55.
UK: Royal Mail, 2–3 working days, €9.00
Europe: UPS Standard, 3–7 working days, €13.95
USA: UPS Priority, 2–5 working days, €12.95
Canada: UPS Priority, 2–10 working days, €16.95
Rest of world: UPS Priority, 5–15 working days, €29.95
Delivery times are estimates and can vary with location and customs. Orders to the UK, EU, Canada and USA are Delivered Duty Paid, so the price you pay is the final price. For the rest of the world, duties and taxes are your responsibility, and the courier invoices you after dispatch. Questions: info@hannahats.com
Exchanges and returns
You can return or exchange items within 30 days of receiving them (Europe, USA and Canada). Items must be unworn, in original condition, with all tags and labels attached. Regular-priced items can be returned or exchanged. Sale items are exchange only. Custom-made items (size or colour) can't be returned or exchanged.
Return and exchange postage:
Ireland: free (An Post)
Europe: €16.00 (UPS)
USA and Canada: €24.95 (UPS)
Postage is at your cost unless the error was ours. The item stays your responsibility until it reaches the workshop, so keep your proof of postage.
To start, email info@hannahats.com with the item and your reason. We'll send a payment link for the postage charge, then a returns label within 24 hours. Print the label and the three invoices, and attach the invoices to the outside of the box to avoid duties and taxes. Returns without the Returns Form may not be processed.
Approved returns are refunded to your original payment method, minus the original shipping cost. UK, Northern Ireland and rest-of-world customers should email info@hannahats.com for a tailored policy.
Hannah Hats of Donegal Ltd, Tirconaill Street, Donegal Town, Co. Donegal, F94 P028 · 00353 74 97 21084
