Frequently Asked Questions
Yes, we ship all over the world.
We offer complimentary shipping on orders over €135/$145 to anywhere in the world.
We create each piece by hand and due to this our estimated despatch time is 2-12 business days. Shipping times take between 2-10 business days for your order to arrive, depending on where you live.
Your order will be shipped using:
Ireland - AnPost
UK - Royal Mail
Canada - Canada Post
USA + Worldwide - UPS Courier Service
Yes, you will receive an automated email confirmation with a tracking number so you can track your order during transport.
We accept all major credit cards, or you can pay by PayPal.
Yes, when placing your order just add the required shipping address of your preference.
Our store is run on the Shopify commerce platform. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.
Shopify is very serious about securely hosting our online store and have invested significant time and money to certify their solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, they work really hard to ensure our shopping cart software and ecommerce hosting is secure.
Listed prices on this website are displayed in Euro. When purchasing goods from outside of a Eurozone country, all payments will be taken in this currency. Listed prices are inclusive of any applicable VAT. The total price you pay us for products is always the same, regardless of whether or not Irish VAT is chargeable on the sale.
Where you've requested delivery to an EU address, the price paid for the product and the delivery service will usually include Irish VAT.
Where you're not an Irish resident and you've ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no Irish VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.
Listed prices are exclusive of any chargeable import taxes or duties implemented by the destination country of the order recipient. As the person placing the order, you agree to be liable for any such charges associated with your order.
Listed prices also include delivery costs as we offer free worldwide shipping on all our orders.